We are sorry to hear that your order arrived damaged. We would be happy to resolve this for you quickly and carefully. Please fill in our contact form and clearly state which item is damaged.

If the product has multiple parts, such as glass shades, please specify exactly which part or which glass piece is damaged and upload a clear photo. This will help us assist you as quickly as possible.

As soon as we have received your report, we will send you the correct part or product.

If you have received a damaged product and it needs to be returned, we will send you a link that allows you to request a free returns label to return the product.

Have you received a different product from the one you ordered? We will be happy to resolve this for you. Please report this via our contact form and upload a photo of the product you received. Please clearly state what is incorrect.

As soon as we have received your report, we will send you the correct product as quickly as possible.

If you have received an incorrect product and it needs to be returned, we will send you a link. Using this link, you can request a free returns label to return the product.

Is something missing from your order? We will be happy to resolve this for you. Please fill in our contact form and clearly state which product or part is missing so that we can resolve this immediately.