Privacy and cookies
PRIVACY AND COOKIE POLICY – LAMPGIANT.IE
1. DATA CONTROLLER
The controller responsible for the processing of personal data through Lampgiant.ie is:
Lampgigant B.V.
Kernreactorstraat 17
3903 LG Veenendaal
The Netherlands
Email: [email protected]
Telephone: 01 525 9749
Dutch Chamber of Commerce (Kamer van Koophandel – KvK) number: 78409349
VAT number: NL861381117B01
Lampgigant B.V. operates the Lampgiant.ie online store and is referred to in this Privacy and Cookie Policy as “Lampgiant”, “we”, “us” or “our”.
This Policy explains what personal data we process, why we process it, the legal bases we rely on, who we may share it with, how long we retain it and what rights you have.
2. PERSONAL DATA AND LEGAL BASES
Depending on how you use Lampgiant.ie and our services, we may process:
- your first and last name;
- billing address;
- delivery address;
- email address;
- telephone number;
- customer account information;
- order number and order history;
- information about Products purchased or returned;
- payment, invoice and refund information;
- delivery and parcel tracking information;
- communications with our customer service team;
- information provided when subscribing to our newsletter;
- your date of birth, if you choose to provide it voluntarily;
- IP address;
- information about your device, browser and operating system;
- information about your use of Lampgiant.ie;
- cookie and consent preferences.
We only process personal data where we have a valid legal basis.
Depending on the purpose, processing may be based on:
- performance of a contract or steps taken before entering into a contract;
- compliance with a legal obligation;
- our legitimate interests, provided that your rights and interests do not override those interests;
- your consent, where consent is required.
Where processing is based on consent, you may withdraw your consent at any time for the future.
Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
3. ORDERS, CUSTOMER ACCOUNTS AND CUSTOMER SERVICE
When you place an order on Lampgiant.ie, we process the information necessary to process your order, receive payment, arrange delivery and handle returns, refunds, complaints and warranty claims.
This may include:
- your first and last name;
- billing and delivery addresses;
- email address;
- telephone number;
- order details;
- payment information;
- delivery information;
- information about returns, complaints and refunds.
This processing is primarily necessary to perform our contract with you.
Certain information relating to orders, payments, invoices and transactions may also be retained to comply with applicable accounting, tax and other legal obligations.
If you create a customer account, we process the information necessary to create and manage that account and to provide features such as access to your order history.
You may request deletion of your account. We may, however, retain certain information where required by law or where necessary for the establishment, exercise or defence of legal claims.
When you contact our customer service team by email, telephone, contact form or another channel, we process the information necessary to respond to and manage your request.
This may include your order number, the contents of your message and any photographs or other documents you provide.
4. NEWSLETTER, MARKETING AND KLAVIYO
If you subscribe to our newsletter, we may send you information about:
- Products;
- offers and promotions;
- new arrivals;
- inspiration and advice;
- other commercial news from Lampgiant.
Where consent is required, we only send these communications after you have given your consent.
You can unsubscribe at any time by using the unsubscribe link included in our marketing emails.
Unsubscribing from marketing communications does not prevent us from sending necessary service communications relating to an existing order or service.
If you voluntarily provide your date of birth, we may use it, where permitted, to send you a birthday message or special birthday offer.
We use Klaviyo to manage newsletters and certain automated marketing communications.
Depending on how you interact with us, data processed through Klaviyo may include:
- your name;
- email address;
- subscription and consent status;
- date of birth, if provided;
- purchase and order information;
- information about communications sent to you;
- information about your interactions with our emails, where permitted.
We may use this information to manage subscriptions, send relevant communications and personalise our marketing.
We may also use purchase and engagement information to create customer segments and determine which communications may be most relevant to you. This marketing personalisation does not result in decisions that produce legal or similarly significant effects on you.
5. PAYMENTS AND DELIVERY
To process payments, we may share the necessary personal data with the payment service provider selected during checkout.
This may include:
- your name;
- billing address;
- email address;
- order number;
- amount and currency;
- information necessary to process the payment.
Payment service providers may also process certain information as independent data controllers, for example for fraud prevention, identity verification or compliance with their own legal obligations.
Where card payments are processed directly by an external payment provider, Lampgiant normally does not receive your full payment card details.
To deliver your order, we also share necessary information with carriers and logistics providers.
This may include:
- your first and last name;
- delivery address;
- email address;
- telephone number;
- shipment information.
This information is used to arrange delivery, provide delivery updates and enable parcel tracking.
6. COOKIES AND SIMILAR TECHNOLOGIES
Lampgiant.ie uses cookies and similar technologies.
Cookies are small files or pieces of information that can be stored on or accessed from your computer, smartphone or other device when you visit a website.
We use different categories of cookies.
Strictly Necessary Cookies
These cookies are necessary for Lampgiant.ie and the online store to function correctly.
They may be used for purposes such as:
- operating the shopping basket;
- completing the checkout process;
- customer account and login functionality;
- website security;
- language and website settings;
- recording your cookie preferences.
Strictly necessary cookies may be used without consent where they are necessary to provide a service you have explicitly requested or for the transmission of communications.
Analytics and Statistics Cookies
With your consent, we may use cookies and similar technologies to understand how Lampgiant.ie is used.
These may help us understand, for example:
- which pages are visited;
- how visitors reach our website;
- which features are used;
- which devices and browsers are used;
- how we can improve our website and user experience.
Analytics and statistics cookies that require consent are only used after you have given that consent.
Marketing Cookies
With your consent, we may use marketing cookies and similar technologies to measure the effectiveness of our advertising and make marketing more relevant.
Information may also be shared with advertising and marketing partners in accordance with the choices you have made.
Marketing cookies that require consent are not used before that consent has been provided.
7. COOKIE CONSENT AND PREFERENCES
When you visit Lampgiant.ie, a cookie banner may be displayed allowing you to manage your cookie preferences.
Strictly necessary cookies may be enabled automatically where they are required for the operation of the online store or to provide a service you have requested.
For other cookies that require consent, you can choose whether or not to allow their use.
You can change or withdraw consent previously given at any time through the cookie settings available on Lampgiant.ie.
Withdrawing consent does not affect the lawfulness of processing carried out before the consent was withdrawn.
Our cookie settings may provide more detailed information about the cookies and similar technologies used on Lampgiant.ie, including their purposes, providers and retention periods.
You can also delete cookies already stored on your device using your browser settings.
8. GOOGLE ANALYTICS
With your consent, we may use Google Analytics to understand how visitors use Lampgiant.ie.
Within the European Economic Area, this service is provided by Google Ireland Limited.
Google Analytics may process information including:
- pages visited;
- interactions with the website;
- how visitors reached our website;
- device and browser information;
- approximate geographic location;
- technical information relating to the visit.
Google Analytics is only used where the required consent for analytics or statistics cookies has been provided.
You can withdraw your consent at any time through the cookie settings on Lampgiant.ie.
Google may, in certain circumstances, process information outside the European Union or European Economic Area. Where this occurs, appropriate safeguards are used in accordance with applicable data protection law.
9. RECIPIENTS AND DATA PROCESSORS
We only share personal data where this is necessary for the purposes described in this Policy or where we are legally required to do so.
Recipients may include:
- providers of our e-commerce platform;
- hosting and IT service providers;
- payment service providers;
- carriers and logistics providers;
- email and marketing service providers;
- analytics and technology providers;
- customer service system providers;
- accounting, tax and legal advisers;
- public authorities where disclosure is required by law.
Where a service provider processes personal data solely on our behalf, it acts as a data processor.
Where required, we enter into appropriate data processing agreements and take suitable measures to protect personal data.
10. TRANSFERS OUTSIDE THE EU/EEA
Some of our service providers or their subcontractors may process personal data in countries outside the European Union or European Economic Area.
Where personal data is transferred outside the EU/EEA, we take steps to ensure that the transfer complies with applicable data protection law.
Depending on the circumstances, transfers may be based on:
- an adequacy decision adopted by the European Commission;
- the EU–US Data Privacy Framework, where applicable;
- Standard Contractual Clauses approved by the European Commission;
- other appropriate safeguards permitted under applicable law.
11. RETENTION PERIODS
We do not retain personal data for longer than necessary for the purposes for which it was collected.
The applicable retention period depends on the type of data, the purpose for which it is processed and any legal obligations that apply.
Orders, Payments and Invoices
Information and records that we are required to retain for accounting, taxation or other legal purposes are kept for the period required by applicable law.
Customer Service and Complaints
Information relating to customer service enquiries may be retained for as long as necessary to deal with the request and any subsequent questions, complaints or legal claims.
Customer Accounts
Customer account information may be retained while the account remains active and afterwards where necessary to comply with legal obligations or protect our legal rights.
Newsletter and Marketing
Information used for newsletters and marketing communications is processed until you unsubscribe or withdraw your consent, unless another valid legal basis permits continued retention.
After you unsubscribe, we may retain limited information to document your choice and ensure that you are not unintentionally added to a marketing list again.
Cookies
Cookie retention periods vary depending on their purpose and type.
More detailed information about individual cookies and their retention periods may be available through the cookie settings on Lampgiant.ie.
12. YOUR RIGHTS
Under the GDPR, and subject to the conditions provided by law, you have rights in relation to your personal data.
These include the right to:
- request access to your personal data;
- request correction of inaccurate or incomplete personal data;
- request deletion of your personal data;
- request restriction of processing;
- object to certain processing;
- receive certain personal data in a structured, commonly used and machine-readable format where the right to data portability applies;
- withdraw consent at any time where processing is based on consent.
The right to deletion is not absolute. We may, for example, be legally required to retain certain information.
Where we rely on legitimate interests, you may have the right to object to the processing based on your particular circumstances.
You have the right to object at any time to the processing of your personal data for direct marketing purposes.
Where processing is based on consent, you may withdraw that consent at any time for the future.
To exercise your rights, please contact:
Where necessary, we may ask for additional information to verify your identity and prevent personal data from being disclosed to an unauthorised person.
13. SECURITY AND THIRD-PARTY WEBSITES
We take appropriate technical and organisational measures to protect personal data against:
- unauthorised access;
- loss;
- misuse;
- alteration;
- unauthorised disclosure.
Communication between your browser and Lampgiant.ie is normally protected using SSL/TLS encryption.
We may also process technical information such as IP addresses, date and time of visits, browser and device information and technical error information for the purposes of website security, fraud prevention and maintaining the correct operation of the online store.
Lampgiant.ie may contain links to websites or services operated by third parties.
This Privacy and Cookie Policy does not apply to personal data processed independently by those third parties.
We recommend reviewing the privacy information provided by the relevant third party before using its services.
14. COMPLAINTS AND CHANGES TO THIS POLICY
If you believe that your personal data has been processed in breach of applicable data protection law, you have the right to lodge a complaint with a competent supervisory authority.
In Ireland, the supervisory authority is:
Data Protection Commission (DPC)
You may also contact us first at:
so that we can investigate your concerns and attempt to resolve the matter.
This does not limit your right to contact a supervisory authority directly.
We may update this Privacy and Cookie Policy if our services, processing activities, technologies or applicable laws change.
The latest version will be available on Lampgiant.ie.
The date of the most recent update is shown at the top of this Policy.
CONTACT DETAILS
Lampgigant B.V.
Kernreactorstraat 17
3903 LG Veenendaal
The Netherlands
Telephone: 01 525 9749
Email: [email protected]
Dutch Chamber of Commerce (Kamer van Koophandel – KvK) number: 78409349
VAT number: NL861381117B01
Last updated: September 2026