Terms and conditions
TERMS AND CONDITIONS
1. SCOPE AND SELLER DETAILS
1.1. These Terms and Conditions apply to purchases made by consumers through the Lampgiant.ie online store.
1.2. The seller is:
Lampgigant B.V.
Kernreactorstraat 17
3903 LG Veenendaal
The Netherlands
Email: [email protected]
Telephone: 01 525 9749
Dutch Chamber of Commerce (Kamer van Koophandel – KvK) number: 78409349
VAT number: NL861381117B01
Lampgigant B.V. operates the Lampgiant.ie online store and is referred to in these Terms and Conditions as “Lampgiant”, “we”, “us” or the “Seller”.
1.3. A “Consumer” means a natural person acting for purposes wholly or mainly outside that person’s trade, business, craft or profession.
1.4. These Terms and Conditions are available on Lampgiant.ie and may be saved or printed by the Customer.
1.5. Contracts concluded through Lampgiant.ie are concluded in English.
2. PRODUCTS AND PRICES
2.1. The main characteristics of the Products are described on Lampgiant.ie before the Customer places an order.
2.2. Customers should review the Product description, dimensions, colour, technical specifications and any installation or usage information before ordering.
2.3. Product images are intended to represent the Products as accurately as possible. Minor colour differences may occur, for example due to screen settings.
2.4. This does not affect the Consumer’s rights where a Product does not conform to the contract.
2.5. Product offers are subject to availability.
2.6. Prices shown on Lampgiant.ie are in euro and include applicable VAT unless clearly stated otherwise.
2.7. Delivery charges and any other additional costs are shown before the Customer submits the order.
2.8. The total amount payable is clearly displayed before the order is placed.
2.9. Lampgiant may change its prices for future purchases. The price applicable to an order is the price displayed when the order is placed.
2.10. In the event of an obvious pricing, typographical or technical error, Lampgiant will contact the Customer as soon as reasonably possible.
3. ORDERS AND FORMATION OF THE CONTRACT
3.1. The Customer selects the desired Products and adds them to the shopping basket.
3.2. Before submitting the order, the Customer can review and correct the information entered and change the contents of the basket.
3.3. Before the order is placed, the Customer is shown information including:
- the Products and quantities ordered;
- the total price including VAT;
- any delivery charges;
- the selected delivery method;
- the selected payment method.
3.4. The Customer places the order using a button or function that clearly indicates that the order involves an obligation to pay.
3.5. After receiving the order, Lampgiant sends an electronic order confirmation to the email address provided by the Customer.
3.6. The contract is concluded when Lampgiant accepts the order or dispatches the Products, depending on the applicable ordering process.
3.7. If information supplied by the Customer is incorrect or incomplete and prevents the order from being processed, Lampgiant may ask the Customer to correct or complete that information.
3.8. If an ordered Product becomes unavailable, Lampgiant will inform the Customer as soon as reasonably possible.
3.9. Lampgiant will not replace an unavailable Product with another Product without the Customer’s prior agreement.
3.10. Where a Product cannot be supplied, any amount already paid for that Product will be refunded.
4. PAYMENT
4.1. The payment methods currently available are displayed during checkout.
4.2. Lampgiant may use external payment service providers to process payments.
4.3. Additional terms of the selected payment provider may apply to the payment service.
4.4. Where card payments are processed directly by an external payment provider, Lampgiant will normally not receive the Customer’s full payment card details.
4.5. Payment must be made in accordance with the conditions applicable to the payment method selected by the Customer.
4.6. If payment is declined or unsuccessful, Lampgiant may suspend processing of the order until payment has been successfully completed.
5. DELIVERY
5.1. Products are delivered to the address provided by the Customer during checkout.
5.2. Available delivery methods and delivery charges are shown during the ordering process.
5.3. The expected delivery time is displayed on the relevant Product page, during checkout or in the order confirmation.
5.4. Where an order contains Products with different delivery times, the longest stated delivery time may apply unless otherwise communicated.
5.5. Lampgiant will take reasonable steps to deliver the Products within the stated delivery period.
5.6. Where no specific delivery period has been agreed, delivery will take place without undue delay and within the period required by applicable law.
5.7. Where delivery is delayed, the Consumer retains all rights available under applicable consumer law.
5.8. Lampgiant may use third-party carriers and logistics providers to deliver orders.
5.9. The risk of loss of or damage to the Products passes to the Consumer when the Consumer, or a third party nominated by the Consumer other than the carrier, takes physical possession of the Products.
6. STATUTORY RIGHT TO CANCEL
6.1. Subject to the statutory exceptions, a Consumer has the right to cancel an online purchase within 14 days without giving any reason.
6.2. For the purchase of goods, the 14-day cancellation period begins on the day the Consumer, or a third party nominated by the Consumer other than the carrier, takes physical possession of the goods.
6.3. Where several Products ordered together are delivered separately, the cancellation period begins when the last Product is received.
6.4. To exercise the right to cancel, the Consumer must inform Lampgiant of the decision to cancel before the cancellation period expires by making an unequivocal statement.
The Consumer may contact:
6.5. The Consumer may also use the online cancellation function available on Lampgiant.ie.
6.6. The online cancellation function is clearly accessible during the applicable cancellation period and allows the Consumer to submit a cancellation request electronically.
6.7. After an online cancellation request has been submitted, Lampgiant will provide an acknowledgement on a durable medium without undue delay containing the information required by applicable law, including the date and time of submission.
6.8. The statutory right to cancel does not apply where an exemption under applicable law applies. This may include, for example, Products made to the Consumer’s specifications or clearly personalised.
6.9. Where an exemption applies to a Product, the Consumer will be informed before the purchase is completed.
7. RETURNS AND REFUNDS AFTER CANCELLATION
7.1. After exercising the statutory right to cancel, the Consumer must return the Product without undue delay and no later than 14 days after informing Lampgiant of the cancellation.
7.2. The deadline is met if the Product is sent before the 14-day period has expired.
7.3. Returns should be made in accordance with the return instructions provided by Lampgiant.
Unless otherwise stated, the return address is:
Lampgigant B.V.
Kernreactorstraat 17
3903 LG Veenendaal
The Netherlands
7.4. The Consumer bears the direct cost of returning goods under the statutory cancellation right unless Lampgiant has agreed to pay those costs or applicable law provides otherwise.
7.5. If the Product is faulty, damaged or does not conform to the contract and a return is necessary as part of a valid statutory remedy, Lampgiant will bear the necessary return costs.
7.6. The Consumer may handle the Product only to the extent necessary to establish its nature, characteristics and functioning.
7.7. The Consumer may be liable for any diminished value resulting from handling beyond what is necessary for this purpose.
7.8. Where the entire order is validly cancelled, Lampgiant will reimburse the payments received, including the cost of the least expensive standard delivery method offered.
7.9. Additional delivery costs resulting from the Consumer choosing a more expensive delivery method are not refundable.
7.10. Lampgiant will make the refund without undue delay and no later than 14 days after being informed of the Consumer’s decision to cancel.
7.11. Lampgiant may withhold reimbursement until the Products have been returned or the Consumer provides evidence that they have been sent back, whichever occurs first.
7.12. The refund will normally be made using the same payment method used for the original transaction unless another method is expressly agreed without additional cost to the Consumer.
8. VOLUNTARY 30-DAY RETURN POLICY
8.1. In addition to the statutory 14-day cancellation right, Lampgiant offers Consumers a voluntary right to return Products within 30 days of receipt.
8.2. This voluntary return policy is an additional benefit and does not limit or replace the Consumer’s statutory cancellation rights or rights in relation to faulty goods.
8.3. After the statutory 14-day cancellation period has expired, a return under this voluntary policy may be accepted provided that:
- the Product is complete;
- the Product is undamaged;
- the Product shows no signs of use;
- all supplied accessories and components are returned;
- the Product is returned in its original packaging.
8.4. Unless Lampgiant states otherwise, the Customer is responsible for the direct cost of returning a Product under the voluntary return policy.
8.5. Returns can be registered through the return portal available on Lampgiant.ie.
8.6. Custom-made or clearly personalised Products may be excluded from the voluntary return policy.
8.7. Products specially ordered for a Customer may also be excluded from the additional voluntary return period where this was clearly communicated before purchase.
8.8. The exclusions in this Article apply only to Lampgiant’s additional voluntary return policy and do not remove any statutory rights the Consumer may have.
9. FAULTY GOODS AND CONSUMER RIGHTS
9.1. Products supplied by Lampgiant must conform to the sales contract and meet the requirements of the Consumer Rights Act 2022 and other applicable Irish consumer law.
9.2. A Product must, among other things:
- match its description;
- be of the quality and functionality the Consumer can reasonably expect;
- be fit for its normal purpose;
- possess the characteristics agreed with the Consumer;
- be supplied with the accessories and instructions that the Consumer can reasonably expect.
9.3. If a lack of conformity becomes apparent within 30 days of receiving the Product, the Consumer may have the short-term right to terminate the sales contract and receive a refund in accordance with applicable law.
9.4. The Consumer must inform Lampgiant that they are exercising the short-term right to terminate within the applicable 30-day period.
9.5. The Consumer may also choose a repair or replacement where provided for by applicable law.
9.6. Where the short-term right to terminate is no longer available, the Consumer will generally be entitled in the first instance to choose between repair and replacement, subject to the conditions and exceptions provided by law.
9.7. Repair or replacement must be carried out free of charge, within a reasonable time and without significant inconvenience to the Consumer.
9.8. Where repair or replacement is impossible, has not been completed properly, or where another circumstance recognised by law applies, the Consumer may be entitled to:
- a proportionate reduction in price; or
- termination of the contract and a refund.
9.9. Where a lack of conformity is sufficiently serious, the Consumer may have the right to terminate the contract without first requiring repair or replacement.
9.10. Where a fault becomes apparent during the first year after delivery, applicable law generally presumes that the lack of conformity existed when the Product was supplied unless the contrary is established or that presumption is incompatible with the nature of the Product or fault.
9.11. The Consumer’s statutory rights are separate from and are not limited by any commercial or manufacturer warranty offered with the Product.
9.12. Damage resulting solely from normal wear and tear, accidental damage, misuse or installation clearly contrary to the applicable instructions does not constitute a lack of conformity for which Lampgiant is responsible.
10. COMPLAINTS AND CUSTOMER SERVICE
10.1. A Customer who has a question, complaint or issue with a Product may contact Lampgiant at:
Email: [email protected]
Telephone: 01 525 9749
10.2. To help us process a complaint efficiently, the Customer may provide:
- name;
- order number;
- a description of the issue;
- photographs or other relevant evidence where appropriate.
10.3. Providing this information is intended to assist with processing the complaint and does not limit the Consumer’s statutory rights.
10.4. Where a faulty Product needs to be returned as part of a valid statutory claim, Lampgiant will provide the necessary return instructions and bear the costs required by law.
10.5. A Consumer does not lose statutory rights merely because the original packaging is no longer available.
10.6. Complaints will be considered without undue delay.
11. CUSTOMER ACCOUNT AND PERSONAL DATA
11.1. Where Lampgiant.ie allows Customers to create an account, registration is voluntary unless an account is required for a specific feature requested by the Customer.
11.2. Customers are responsible for keeping their login details confidential and should take reasonable steps to prevent unauthorised use of their account.
11.3. A Customer may request deletion of their account, subject to information that Lampgiant is legally required to retain or needs for the establishment, exercise or defence of legal claims.
11.4. Lampgigant B.V. processes personal data in accordance with applicable data protection law.
11.5. Further information about personal data, cookies, recipients, retention periods and data protection rights can be found in the Privacy and Cookie Policy on Lampgiant.ie.
12. COMPLAINT RESOLUTION
12.1. If a dispute arises, the Consumer is encouraged to contact Lampgiant first so that the parties can attempt to resolve the matter directly.
12.2. Because Lampgigant B.V. is established in the Netherlands and sells to consumers in Ireland, Consumers may seek information and assistance from the European Consumer Centre in relation to eligible cross-border consumer disputes.
12.3. The Consumer may also use any applicable alternative dispute resolution procedure where the conditions for using that procedure are met.
12.4. The use of an alternative dispute resolution procedure does not prevent the Consumer from bringing proceedings before a competent court.
13. LIABILITY AND APPLICABLE LAW
13.1. Lampgiant is responsible for performing its obligations in accordance with applicable law.
13.2. Lampgiant is not responsible for loss or damage caused solely by use or installation of a Product that is clearly contrary to the instructions, safety information or normal intended use of the Product.
13.3. Nothing in these Terms and Conditions excludes or limits:
- the Consumer’s mandatory statutory rights;
- statutory rights relating to faulty or non-conforming goods;
- liability that cannot legally be excluded or limited;
- liability for death or personal injury where such limitation is prohibited by law;
- liability arising from fraud, fraudulent misrepresentation or other liability that cannot lawfully be excluded.
13.4. Contracts entered into with Consumers through Lampgiant.ie are governed by Irish law.
13.5. Nothing in these Terms and Conditions deprives a Consumer of the protection provided by mandatory consumer law applicable to them.
13.6. Any court proceedings will be brought before a court having jurisdiction under the applicable rules governing consumer contracts.
14. FINAL PROVISIONS
14.1. Lampgiant may amend these Terms and Conditions for future purchases, for example where there are changes to legislation, payment methods, delivery methods or the operation of the online store.
14.2. Changes do not affect contracts concluded before the amended Terms and Conditions came into effect.
14.3. The version in force when an order is placed applies to that order.
14.4. If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.
14.5. Mandatory provisions of applicable law take precedence over any provision of these Terms and Conditions that is inconsistent with them.
SELLER DETAILS
Lampgigant B.V.
Kernreactorstraat 17
3903 LG Veenendaal
The Netherlands
Telephone: 01 525 9749
Email: [email protected]
Dutch Chamber of Commerce (Kamer van Koophandel – KvK) number: 78409349
VAT number: NL861381117B01
Last updated: September 2026